About two years ago, I opened up an URGE subscription account. $15 per month for an all-you-can-eat music service was too good to pass up. About a year ago, when I bought my Zune, I closed my URGE subscription account and that was that.
Today, I got an e-mail from URGE. "Odd," I thought to myself, since URGE is basically ceasing to exist because they’re "teaming up" with Rhapsody. I opened the mail, and it was basically giving me the run-down of the merger with Rhapsody.
The email indicates that I’m a current URGE By The Track member, which I’m really not. I never outright bought a song, I only used the URGE Subscription service. It also says that on October 25 (yep, that’s today, thanks for the heads up), my account will be converted into a Rhapsody 25 account. Blah blah blah, boilerplate, marketing drivel, oh, and, by the way, we’ve transferred your credit card information over to Rhapsody.
What?! You’ve given my credit card information to Rhapsody without me opting in to do so?
So, by the letter of their policy, they’re in the clear; but, this just seems wrong, dirty, and shameful. I was never a URGE By The Track member and I haven’t been a subscriber to URGE in over a year. Another irritating thing is that they don’t tell you what to do in the event that you don’t want to be a Rhapsody 25 account holder. Now I have to dig through Rhapsody’s site to figure that mess out.
So I jump over to Rhapsody’s site, click on "My Account", which prompts me for a username and password. I don’t have one of those, so I click on the "Forgot your password" link. Punch in the email address, and I’m greeted with:
Great. Now Rhapsody has my credit card number that’s not associated with any account, seemingly. Wonderful, and brilliant. Now I have to call Rhapsody. Note to self: that number is 866-597-5465.
Click through for the full mail.