NASA’s Brilliance in Marketing

I’ve been following NASA for a long time.  It’s safe to say that I’m a huge fan.  NASA has always had a serious presence on the internet, but one of the things that I’ve noticed in the last few months is their huge push into the new web.  Various projects are all over Twitter, and the Mars Phoenix Lander just guest-blogged on Gizmodo.

It all started with Twitter.  If you go back and look at various NASA missions that use Twitter (Mars Phoenix, the Mars Rovers, Cassini, Mars Science Lab… the list goes on), most of them are unmanned missions that have had to fight hard for funding.  Similar projects in the future will probably have to fight that much harder for money.

Unmanned missions don’t have the same glamour as manned missions, so they don’t get the same level of popular support.  To secure funding in the future, you’ve got to have popular support.

What’s the solution to solving that? 

Personalize the unmanned missions.

Seriously.  Go back and read the Twitter histories of the missions, the Mars Phoenix being the best example.  They Twitter as if it’s a person on Mars, and people send it (him?)  her?) messages about feeling sad for it since it’s going into the Martian winter.  The outpouring of support for this little lander on Twitter is amazing.

And it’s all because NASA personified the mission.  I don’t know if this was NASA’s intent, but it seems to be working.  Great advertising.

Kudos, Amazon.com!

Amazon recently (today?) launched what they’re terming “Frustration-Free Packaging.”  Basically, instead of getting things in the retail packaging, you get it in a brown box with plastic pillow packaging.  The number of things you can get in FFP isn’t high right now, but it’s a huge start.

From their description of the FFP on a Fisher-Price pirate ship:

This item is delivered in an easy-to-open recyclable box and eliminates 36 inches of wire ties, 1,576.5 square inches of package inserts, and 36.1 square inches of printed carton materials. Also eliminated are 175.25 square inches of PVC blisters, 3.5 square inches of ABS molded styrene, and two plastic fasteners.

Brilliant.  I hope to see more products offered like this, because the retail packaging is irrelevant when you’re buying stuff over the internet.