Comments on: A tale of two customer service scenarios

By: man with a van

man with a van — Mon, 19 Jan 2009 21:01:50 +0000

i couldnt agree more, the call centres really suck… i find it a compleate waste of time and money.

By: ken gonzalez

ken gonzalez — Wed, 07 Nov 2007 03:11:42 +0000

we sign verizon fios and i didn’t like at all, they put staff in my pc that makes it slow, and the worst was when we call to disconect, at least 1 hour on the phone going from one to another waiting on hold and no one could find my account eve when a have a bill with all the details about my account. That was the same s… thru couple more of calls trying. verizon really sucks.

By: marius

marius — Mon, 05 Nov 2007 17:43:02 +0000

Lindsay -
Thanks for the heads-up. That website looks great, but unfortunately (well, unfortunately for me) is UK-only it would seem.

By: Lindsay

Lindsay — Mon, 05 Nov 2007 15:35:02 +0000

I most definitely agree. National call centres (and even international! as there are now) are a pain in the neck.
I moved home a few months ago and used a move planner from moveme.com – it supplies all the telephone numbers you need, and some of them are for direct home-move departments which helped. But for most…. there was still a half hour or so hold time